At Master ConcessionAir, we strive to not only deliver unique concepts to the visitors who pass through our airports, but also to provide exceptional customer service to make their airport experiences memorable for all the right reasons.
Earlier this month, Miami International Airport held its 8th Annual Customer Service Awards luncheon recognizing the businesses and staff members within the airport who exceeded customer service standards. MCA has a strong presence in MIA with more than 20 concepts, and we were incredibly proud to be recognized in five categories.
Two of our concepts were honored for the strides they have made to improve the customer experience this year. World Wide Market was recognized as Most Improved in the Central Terminal, with a 30 percent point increase over last year. Elsewhere in the airport, Miami Gifts to Go, a souvenir and gift concept owned and operated by MCA, was recognized as Most Improved in the South Terminal. It is our aim to continually offer the best customer service to our guests at airports across the country, and these two concepts truly embody that.
One of our employees was also recognized for her individual dedication to customer service. Elda Alvarez is a team member at the Craft Beer Cart. She was one of the October Service Starz at the airport, scoring 100 percent on her mystery shop visits.
Finally, we were truly honored to be recognized among the best of the best at Miami International Airport. Miami News Connection, a news and gift concept, received the highest customer service score over all Miami International Airport newsstands. Lorena Garcia Cocina/Barcardi Mojito Bar also received top marks in the food category.
Customer service is at the heart of what we do at MCA, from Miami International Airport to concepts in airports across the country. We’re extremely proud of all our concepts in Miami for taking flight this year.
Next time you’re traveling through MIA, make sure to check out our award-winning customer service spots. We’re looking forward to serving you.